Privacy Policy
Effective Date: 27 August 2026
Last Updated: 27 August 2026
This Privacy Policy explains how Tuk Took and Ride (“we”, “us”, “our”, or “the Company”) collects, uses, stores, protects, and shares personal information when you use our website, booking platform, tuk-tuk rental services, tuk-tuk rides, tours, transportation services, or communicate with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. About Our Services
We provide services that may include:
- Tuk-tuk rental
- Self-drive tuk-tuk rental
- Tuk-tuk rides
- Tuk-tuk tours and excursions
- Airport transfers
- Private transportation
- Sightseeing trips
- Driver/guide services
- Travel-agent bookings
- Online reservations and payments
- Additional rental products and services
The exact services available may vary depending on location, vehicle availability, and applicable conditions.
2. Information We Collect
We may collect information that you provide directly to us when you make an enquiry, reservation, payment, rental, or otherwise communicate with us.
2.1 Personal Information
This may include:
- Full name
- Date of birth or age
- Nationality
- Country of residence
- Passport or national identification details
- Driving licence details
- Driving licence number
- Driving licence expiry date
- Address
- Telephone number
- WhatsApp number
- Email address
- Emergency contact information
2.2 Booking Information
We may collect:
- Booking number
- Rental dates
- Pickup date and time
- Return date and time
- Pickup location
- Drop-off location
- Selected tuk-tuk
- Number of passengers
- Rental duration
- Tour or ride details
- Additional services
- Special requests
- Travel-agent or affiliate reference
2.3 Payment Information
When you make a payment, we may receive information such as:
- Payment status
- Transaction reference
- Amount paid
- Currency
- Payment method
- Payment provider
- Refund information
We generally do not store complete credit/debit card numbers or security codes on our own servers. Payments may be processed through third-party payment providers.
2.4 Communication Information
If you contact us through:
- Telephone
- Contact forms
- Social media
- Website chat
we may retain relevant communication records to assist with your booking or customer-service request.
3. Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Referring website
- Date and time of access
- Approximate location
- Website interaction information
- Cookies and similar technologies
This information may be used to improve website performance, security, analytics, and user experience.
4. How We Use Your Information
We may use personal information for the following purposes:
Booking and Service Provision
To:
- Process reservations
- Confirm bookings
- Provide rental vehicles
- Arrange tuk-tuk rides and tours
- Contact customers regarding bookings
- Verify identity and driving eligibility
- Process deposits and payments
- Manage vehicle collection and return
- Provide customer support
Safety and Security
We may use information to:
- Verify driving documents
- Prevent fraud
- Investigate accidents
- Investigate vehicle damage
- Protect our vehicles, employees, customers, and property
- Comply with legal obligations
Communication
We may contact you regarding:
- Booking confirmations
- Booking changes
- Pickup instructions
- Return instructions
- Payment notifications
- Cancellation notifications
- Customer-service matters
- Important service announcements
Marketing
With appropriate consent where required, we may send:
- Special offers
- Discounts
- Travel promotions
- Tuk-tuk rental offers
- Tour packages
- Newsletters
You may request to stop receiving marketing communications at any time.
5. Travel Agents and Affiliate Partners
Our company may work with travel agencies, hotels, tour operators, affiliate partners, or other referral partners.
If a booking is made through an agent or affiliate, we may share or receive limited information necessary to:
- Identify the booking
- Confirm the customer
- Provide the service
- Calculate commissions
- Resolve booking issues
- Manage customer support
Agents and affiliates should only receive information necessary for their legitimate business purpose.
6. Payment Service Providers
Payments may be processed by third-party payment providers.
When you make a payment, your information may be processed by the relevant payment provider under its own privacy policy and terms.
We are not responsible for the privacy practices of independent payment providers.
7. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for:
- Website functionality
- Login/session management
- Booking functionality
- Analytics
- Security
- Remembering preferences
- Affiliate tracking
- Advertising and marketing
For example, an affiliate or travel-agent referral code may be stored through cookies or similar technologies to correctly attribute a booking.
You can configure your browser to reject certain cookies, although this may affect website functionality.
8. Affiliate Tracking
If you access our website through a travel agent, affiliate, hotel, tour operator, or promotional partner, we may use an affiliate identifier or referral code.
This may allow us to determine:
- Which partner referred the customer
- Which booking belongs to the partner
- Applicable commission
- Booking status
Affiliate tracking information is used primarily for business administration and commission calculation.
9. Sharing Personal Information
We may share information with trusted third parties when necessary to provide our services.
These may include:
- Payment providers
- Booking-system providers
- Website hosting providers
- IT service providers
- Email providers
- Communication providers
- Travel agents
- Affiliate partners
- Insurance providers
- Legal advisers
- Government authorities
- Law enforcement agencies
We do not sell customers’ personal information as a business practice.
10. Legal Requirements
We may disclose personal information when reasonably necessary to:
- Comply with applicable laws
- Respond to lawful government requests
- Respond to court orders
- Prevent fraud
- Investigate suspected unlawful activity
- Protect our legal rights
- Protect customers or third parties
- Investigate accidents or serious incidents
11. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet-based system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own accounts, passwords, documents, and devices.
12. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing bookings
- Customer support
- Accounting
- Tax records
- Legal compliance
- Dispute resolution
- Fraud prevention
- Business administration
Some information may need to be retained for longer periods where required by law.
13. Children’s Privacy
Our services are generally intended for adults who are legally able to enter into rental or transportation agreements.
We do not knowingly collect personal information from children for independent rental bookings.
Where a minor participates in a tour or ride with a parent, guardian, or responsible adult, information may be collected only where reasonably necessary to provide the service.
14. International Customers
Our customers may come from different countries.
Where information is transferred or processed outside Sri Lanka, we will take reasonable steps to ensure that appropriate safeguards are applied where required by applicable law.
15. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where processing relies on consent
- Object to certain processing
- Request information regarding how your data is used
Requests can be submitted through our contact details below.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published on our website with an updated “Last Updated” date.
Your continued use of our services after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy, subject to applicable law.
17. Contact Us
Company: Tuk Took and Ride
Address: No 27/1 Kattuwa Rd, Etthukala, Negombo, Srilanka
Email: bookings@tuktookandride.com
Telephone/WhatsApp: +94779743498 / +94312237817
Website: https://tuktookandride.com/