Effective Date: 27 August 2026

These Terms & Conditions govern the use of [Company Name] services, including tuk-tuk rentals, self-drive rentals, tuk-tuk rides, tours, transportation services, website bookings, and related services.

By making a booking or using our services, you agree to these Terms & Conditions.

1. Definitions

“Company” means Tuk Took and Ride.

“Customer” means the person making or using a booking.

“Vehicle” means the tuk-tuk or other vehicle supplied by the Company.

“Rental Period” means the period stated in the booking confirmation.

“Booking” means a reservation made for a rental, ride, tour, or other service.

“Security Deposit” means any deposit required before a vehicle is provided.

“Agent” means an approved travel agent, hotel, tour operator, affiliate, or referral partner.

2. Eligibility

For self-drive rental, customers must satisfy all applicable legal and Company requirements.

The customer may be required to provide:

Valid passport or identification
Valid driving licence
International Driving Permit or other legally recognised documentation where required
Contact details
Emergency contact information
Other documents reasonably requested by the Company

The Company may refuse a rental if the customer cannot demonstrate the required legal authority to drive the vehicle.

3. Driving Licence Requirements

The customer is solely responsible for ensuring that their driving licence and any required international documentation are valid for operating the vehicle in Sri Lanka.

The Company may request to inspect original documents.

Digital photographs or copies may not be accepted where original documents are legally or operationally required.

4. Booking Confirmation

A booking becomes confirmed only after the Company’s required booking conditions have been fulfilled.

A booking confirmation may include:

Customer information
Vehicle
Pickup location
Return location
Rental period
Price
Deposit
Additional services
Special conditions

Customers should check all information immediately and notify us of any errors.

5. Rental Price

The rental price may depend on:

Vehicle type
Rental duration
Season
Pickup location
Drop-off location
Additional services
Optional extras

Unless otherwise stated, additional products or services may incur separate charges.

6. Optional Extras

Optional extras may include:

Child seats
Additional equipment
Insurance-related products
Driver services
Tours
Accessories
Delivery/pickup
Additional mileage
Other services

Charges for optional extras will be communicated before or during booking where reasonably possible.

7. Travel Agent and Affiliate Bookings

We may work with travel agents and affiliate partners.

Where a customer books through an agent:

The agent may receive a commission.
The booking may be tracked through an affiliate/reference code.
The Company may communicate directly with the customer regarding service delivery.
Agent commissions do not normally increase the customer’s contractual obligations to the Company.
Special agent rates or discounts may be subject to separate agreements.

8. Pickup

Customers must arrive at the agreed pickup location at the agreed time.

The customer may be required to present:

Passport/ID
Driving licence
Required driving documentation
Booking confirmation
Payment/deposit confirmation

Failure to provide required documentation may result in the rental being refused.

9. Vehicle Inspection

Before accepting the vehicle, the customer should inspect it and report visible:

Scratches
Dents
Cracks
Mechanical issues
Missing equipment
Tyre damage
Windscreen damage
Other defects

The condition of the vehicle may be recorded through:

Photographs
Videos
Inspection forms
Digital records

By accepting the vehicle, the customer acknowledges its recorded condition unless defects are reported immediately.

10. Customer’s Responsibility for the Vehicle

The customer must:

Operate the vehicle carefully
Follow Sri Lankan traffic laws
Lock the vehicle when unattended
Keep keys secure
Use the vehicle only for lawful purposes
Follow manufacturer and Company instructions
Report accidents and damage promptly

11. Prohibited Use

The vehicle must not be used:

For illegal activities
For racing
For speed competitions
To transport prohibited goods
To carry more passengers than legally permitted
While the driver is under the influence of alcohol or drugs
In dangerous or abusive conditions
For commercial transportation without permission
By an unauthorised driver
Outside permitted areas where geographical restrictions apply

12. Additional Drivers

Only drivers approved by the Company may operate the vehicle.

An unauthorised person driving the vehicle may constitute a serious breach of the rental agreement.

The customer may be responsible for all resulting costs, losses, damages, fines, and liabilities.

13. Traffic Laws and Fines

The customer is responsible for complying with all applicable traffic laws.

The customer may be responsible for:

Speeding fines
Parking fines
Traffic violations
Towing charges
Police penalties
Road tolls where applicable
Other penalties caused by the customer’s use of the vehicle

14. Accidents

In the event of an accident, the customer must:

Stop safely.
Check whether anyone requires medical assistance.
Contact emergency services where necessary.
Notify the Company as soon as reasonably possible.
Contact the police where required.
Obtain relevant information from other parties.
Take photographs/videos where safe.
Avoid admitting legal liability on behalf of the Company.

Failure to report an accident promptly may affect the customer’s responsibilities under the rental agreement or applicable insurance arrangements.

15. Vehicle Damage

The customer may be responsible for damage caused by:

Negligence
Reckless driving
Misuse
Unauthorised driving
Driving under the influence
Incorrect fuel
Ignoring warning lights
Off-road use without permission
Improper loading
Lost keys
Lost equipment
Intentional damage

The Company may recover reasonable repair, recovery, administrative, or related costs where applicable.

16. Breakdown

If the vehicle breaks down, the customer should immediately contact the Company.

The customer should not arrange major repairs without prior approval unless necessary to protect life or prevent significant additional damage.

Where reasonable, the Company will arrange assistance.

17. Fuel

The vehicle will be supplied with fuel according to the Company’s stated fuel policy.

Unless otherwise specified:

Customers are responsible for fuel consumed during their rental.
The vehicle should be returned according to the agreed fuel condition.
Additional fuel charges may apply if the vehicle is returned with insufficient fuel.

18. Mileage

Mileage restrictions, if any, will be stated during the booking process.

Where unlimited mileage is offered, reasonable-use restrictions may still apply.

19. Late Return

Customers must return the vehicle at the agreed time and location.

Late returns may result in additional charges.

If the customer expects to be late, they must contact the Company as soon as possible.

20. Early Return

Returning a vehicle early does not automatically create an entitlement to a refund.

The Company may consider individual circumstances at its discretion.

21. Security Deposit

The Company may require a security deposit before providing a vehicle.

The deposit may be used to cover legitimate amounts owed by the customer, including:

Damage
Missing equipment
Cleaning
Fuel
Traffic fines
Recovery
Late return
Other contractual charges

22. Cleaning

Customers must return the vehicle in a reasonably clean condition.

Additional cleaning charges may apply for:

Excessive dirt
Food contamination
Spilled liquids
Vomit
Smoking-related contamination
Damage caused by animals
Other unusual contamination

23. Smoking

Smoking inside the vehicle may be prohibited.

Where smoking is prohibited, the customer may be charged for:

Deep cleaning
Odour removal
Damage to interior components

24. Pets and Animals

Animals may only be transported with prior approval and in accordance with applicable safety requirements.

The customer may be responsible for any cleaning or damage resulting from animals.

25. Passenger Safety

Customers must comply with all applicable passenger and safety requirements.

The number of passengers must not exceed the legally permitted or Company-approved capacity.

26. Tuk-Tuk Rides and Tours

For driver-operated rides and tours:

The Company may determine or modify routes where reasonably necessary because of:

Traffic
Weather
Road closures
Safety concerns
Government restrictions
Local conditions

The Company will make reasonable efforts to provide the agreed service.

27. Tour Duration

The advertised tour duration represents the expected service period.

Actual timing may vary due to:

Traffic
Weather
Customer delays
Road conditions
Local events
Safety considerations

28. Driver Conduct

Drivers are expected to behave professionally and respectfully.

Customers should also treat drivers respectfully.

Abusive, threatening, violent, discriminatory, or unsafe behaviour may result in termination of the service without refund where permitted by law.

29. Customer Conduct

Customers must not:

Threaten employees
Damage Company property
Harass drivers
Engage in illegal activity
Provide false information
Attempt to circumvent payment
Misuse booking systems
Abuse promotional offers

The Company may cancel a booking where necessary to protect customers, employees, vehicles, or property.

30. Website Use

Customers must not:

Attempt to hack the website
Introduce malware
Circumvent security systems
Access unauthorised areas
Submit fraudulent information
Interfere with website operation
Use automated systems to abuse the booking platform

31. Online Booking Errors

We make reasonable efforts to ensure pricing and availability information is accurate.

However, technical errors may occasionally occur.

If a significant pricing or availability error occurs, we may contact the customer and provide the option to:

Confirm the corrected booking; or
Cancel the affected booking and receive an applicable refund.

32. Promotional Offers

Promotional discounts may:

Have expiry dates
Be limited to selected vehicles
Be limited to specific dates
Require a minimum rental period
Not be combined with other promotions

The Company may withdraw or modify promotions where reasonably necessary.

33. Affiliate/Agent Discounts and Commissions

Where applicable, agents may receive a commission based on qualifying bookings.

The Company may determine which products qualify for commission.

For example, unless otherwise agreed in writing, commission may apply only to the base tuk-tuk rental price and not to:

Add-ons
Insurance products
Licences
Delivery fees
Optional extras
Taxes
Other separately identified charges

The exact commission arrangement will be governed by the relevant agent agreement.

34. Insurance

Where insurance is provided or offered, the applicable insurance terms, exclusions, excesses, limitations, and conditions will apply.

Customers should carefully review the insurance terms before using the vehicle.

Insurance does not necessarily cover:

Intentional damage
Drunk driving
Unauthorised drivers
Illegal use
Negligent behaviour
Certain types of tyre/windscreen damage
Lost keys
Personal belongings
Other exclusions specified by the relevant insurance policy

35. Personal Belongings

Customers are responsible for their own belongings.

The Company is not responsible for lost, stolen, or damaged personal property except where liability cannot legally be excluded.

Customers should not leave valuables unattended in a vehicle.

36. Company Liability

To the extent permitted by applicable law, the Company will not be responsible for indirect or consequential losses arising from:

Travel delays
Missed flights
Missed connections
Lost bookings with third parties
Personal inconvenience
Loss of personal property
Delays caused by traffic or weather

Nothing in these Terms excludes liability that cannot legally be excluded.

37. Force Majeure

The Company will not be responsible for failure or delay caused by circumstances beyond its reasonable control.

These may include:

Natural disasters
Floods
Severe weather
Government restrictions
Civil disturbances
Road closures
Strikes
Epidemics/pandemics
Major accidents
War
Terrorism
Infrastructure failures
Significant transport disruptions

38. Cancellation or Refusal of Service

The Company may refuse or terminate a rental/service where reasonably necessary because:

Required documents are missing
The customer is legally unable to drive
The customer appears intoxicated
The customer provides false information
The vehicle would be used unlawfully
The customer behaves abusively
Safety requirements cannot be met
Payment requirements are not satisfied

39. Complaints

Customers should first contact the Company regarding any complaint.

A complaint should include:

Booking number
Date of service
Customer name
Description of the issue
Supporting photographs/documents where applicable

The Company will make reasonable efforts to investigate and respond.

40. Governing Law

These Terms & Conditions shall be governed by the applicable laws of Sri Lanka, unless another governing law is required by applicable law or specifically agreed in writing.

Any dispute will be addressed through the appropriate legal or dispute-resolution mechanisms available under applicable Sri Lankan law.

41. Changes to Terms

The Company may update these Terms & Conditions from time to time.

The latest version will be published on the website.

Bookings already confirmed may continue to be governed by the terms applicable at the time of booking, unless a change is required by law or agreed with the customer.

42. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

43. Entire Agreement

The booking confirmation, applicable pricing, rental agreement, specific booking conditions, and these Terms & Conditions together form the agreement between the Company and the customer, subject to applicable law.

44. Contact Information

Tuk Took and Ride
Tuk-Tuk Rental & Ride Services
Sri Lanka

Company: Tuk Took and Ride
Address: No 27/1 Kattuwa Rd, Etthukala, Negombo, Srilanka
Email: bookings@tuktookandride.com
Telephone/WhatsApp: +94779743498 / +94312237817
Website: https://tuktookandride.com/